Jobs

General Manager

Forum Birmingham is a 3500 capacity events venue with a late licence until 6am. The iconic venue is set across two spacious floors with clear sight lines to the stage and boasts a generous capacity. The lower floor and stage area are overlooked by a spacious balcony and VIP area with a separate bar. Along with a additional 350 capacity room which can also function as a stand alone intimate venue, Space54.

The General Manager is responsible for maintaining and increasing the commercial success of Forum Birmingham. In an increasingly competitive market, you must constantly adapt to ensure that the venue runs successfully and is a pleasant and safe space for customers, staff and performers. You will need to enjoy working in a fast-paced environment and have the leadership skills to develop and manage a large team. We require a General Manager who is happy to provide creative solutions and does not shy away from making important decisions with a can-do attitude.

 

DUTIES & RESPONSIBILITIES

To work closely with the Directors, Head of Events & Programming, Venue Technical Manager and other members of the F&B team in realising the requirements for Forum Birmingham’s productions and external events and other miscellaneous events

  • Overseeing day-to-day operations of the venue
  • Working with security partner (SGL) and local authorities
  • To lead all existing and incoming venue staff
  • Introducing policies and procedures to maintain H&S for the customers and staff
  • To ensure that Forum Birmingham’s policies and House Rules are always adhered to
  • Stock management; undertaking stock checks, placing orders with suppliers and deliveries along with stock handling
  • Ensuring the venue is fully compliant with up-to-date laws and regulations
  • To chair operational staff meetings
  • To attend regular staff meetings
  • Run the business with a level of passion as though it was your own business whilst engaging with central support functions, internal & external stakeholders and local suppliers
  • Supporting sales growth in a multitude of offers
  • Controlling costs & driving sales growth
  • Ensuring consistently excellent customer service is delivered
  • Managing service standards, staff development and providing tailor made training in partnership with the F&B partners
  • Creating and delivering the business plan with the set guidelines of the venue
  • Working with Promoters & Bands/DJ’s

PERSON SPECIFICATION

Essential

  • Experience in a similar role within an extremely fast paced high volume venue (800+ capacity)
  • Great leadership skills with experience of managing and developing a large team.
  • Excellent team worker with good time management skills and the ability to work under pressure and to deadlines
  • The ability to communicate at all levels.
  • A strong business & commercial awareness.
  • A passion for innovation
  • Experience of working with a variety of touring companies and/or corporate clients
  • Knowledge and practical experience of all relevant Health and Safety regulations
  • Good written and oral communication skills
  • Computer literate
  • The ability to work unsocial hours and weekends
  • Must hold a DPS license

Salary: £30-35K DOP + performance-based bonuses

Type: Full Time

Location: Birmingham

Start: ASAP

Application Deadline: Fri  30th September

Head of Corporate Events – Part Time
 
We are looking for a passionate, customer focussed individual with the ability to work under pressure whilst maintaining a positive, can do attitude. You will need excellent organisation and time management skills with an eye for detail and the ability to use your own initiative.
 
The ideal candidate will display passion and drive for the corporate, wedding and private events industry and have previous event sales/planning experience, i.e. in a venue or events company. Alternatively you will have a degree and demonstrate suitable transferable skills from previous employment roles.
 
This is a brilliant opportunity to identify and implement creative sales strategies, and work closely with the Head of Events & Programming to ensure the most effective use of the commercial diary. You will be responsible for hitting sales targets, managing relationships with clients, suppliers and internal Form teams to the highest possible standards.
Responsibilities will include
 
  • Work with, and manage relationships with our collective of suppliers.
  • Manage the corporate events diary and ensure targets and occupancy levels are met 
  • Conduct site visits with clients 
  • Networking at multiple industry events
  • Building your own pipeline of clients & prospects
  • Building client relationships and managing accounts to drive repeat business organic growth from accounts
  • Helping to host bespoke hospitality events at the venue with sales team colleagues
  • Negotiating rates and contract
  • Entering prospect details/leads accurately on to the venue’s CRM and booking system
 
Key requirements 
 
  • A minimum of 2 years experience within a venue or event agency 
  • Target driven
  • Client-focused
  • Commercially aware
  • Numerate, with strong written and verbal communication skills
  • Ability to work under pressure, to deadlines and targets
  • Strong capability of multitasking multiple enquiries and confirmed events

 

Please email your CV, cover letter and relevant portfolio to jobs@forumbirmingham.uk
Bar Staff
 

Job Description

  • Greeting guests and providing a relaxed and friendly atmosphere.
  • Preparing and serving drinks promptly to the costumer’s requirement using correct measures and glasses in accordance with the food safety and hygiene practices and procedures.
  • Assist in keeping the bar and front-of-house clean and tidy.
  • Keep up to date with current promotions, drinks range and upcoming events.
  • Maintain personal knowledge by completing in-house training.
  • Adhere to all company policies and procedures and licensing laws.
  • Taking guests orders, ensuring that all items are rung through the till and that the correct money is received.
  • Safeguarding at all times the company stock and monies.
  • Be involved and contribute at team meetings.
  • Carry out instructions given by the management team.
  • Set up and stocking the bar as required for the session.
  • Maintaining tidiness and cleaning standards for all areas of the venue.
  • Please note that you must be able to work late night, weekends & Bank Holidays including Christmas Period (Xmas Eve, Boxing Day and NYE.

We are look for the following type of individual: ·

  • Outgoing, positive personality.
  • Good customer service and communication skills.
  • Work well under pressure and as part of a team.
  • Reliable and trustworthy.
  • Previous experience is not essential; your personal qualities and a ‘can do’ attitude is what counts!
  • Be able to attend training relevant to your position, especially for fire, hygiene and Health and Safety.

 

Benefits

  • Tips.
  • Flexible working hours.
  • Staff bonuses & incentives.
  • Allocation of event guest list.
  • Wellness classes, expert DJ lessons.
  • Discounted food.

 

Experience

  • Bartending (1 year)
  • Customer service (1 year)
  • Cash handling (1 Year)
  • Those not eligible to work in the UK need not apply. You must also be 18+ years old.

 

Salary: £9.00-£10.45 per hour

Venue Steward
 
 
Forum Birmingham is a 3500 capacity events venue with a late licence until 6am. The iconic venue is set across two spacious floors. Along with a large additional 350 capacity room which can also function as a stand alone intimate venue, Space54.

 

As an Event Steward for Forum Birmingham, you could get involved in exciting large scale events such as club nights, concerts and corporate events.  You would be responsible for reporting any incidents to security and provide a highly visible presence, controlling people’s access at points of entry, and responding to emergency situations by helping to identify and prevent criminal activity.
Responsibilities

 

  • Presenting at all times, a smart, alert and visible presence at the Forum Birmingham
  • Carrying out pre and post event safety checks ensuring compliance with safe working procedures.
  • Greeting, assisting  and directing people at the venue.
  • Monitoring crowd movements and behaviour to identify potential issues or incidents and to take action as necessary.
  • Reporting any security incidents or concerns and dealing with emergency situations.

 

Requirements 

 

  • A checkable personal history including periods of education, employment, travel and unemployment
  • Prior experience of working within a similar stewarding role or someone who is confident following specific procedures and instructions
  • A valid security industry licence or accepted certificate of security competence
  • Understanding of the events industry
  • Excellent verbal communication skills
  • Good customer service skills
  • Attention to detail and alert to any changes that may indicate an increased security risk or unusual situation
  • Confident in interacting with people from different backgrounds, including dignitaries and VIPs on occasions.

Cleaner

 
We are looking for Cleaners to join our friendly and professional team. If you take pride in keeping things clean and enjoy dusting, mopping, hoovering and making surfaces sparkle then your day will fly by working in this role!
 
Forum Birmingham is a 3500 capacity events venue with a late licence until 6am. The iconic venue is set across two spacious floors with clear sight lines to the stage and boasts a generous capacity. The lower floor and stage area are overlooked by a spacious balcony and VIP area with a separate bar. Along with a large additional 350 capacity room which can also function as a stand alone intimate venue, Space54.
Requirements 
 
  • You’ll feel comfortable working both alone and as part of a team
  • You’ll have an eye for detail noticing things others often don’t
  • You’ll take pride in delivering consistently high standard
  • Most of all, you’ll have a friendly, welcoming and helpful manner as our teams work together to ensure our guests are happy
  • Experience in a similar role is essential
  • Flexible approach to working hours
  • Fluent in English
  • Proof of right to work in the UK